Intouch by Swift Bunny™
Improving Resident Satisfaction, Retention, and the Bottom Line
Survey residents and prospects to identify service opportunities. Track customer and employee perceptions side-by-side.
Reduce Resident Turnover and Boost NOI
Annual resident turnover has ranged from 46% - 56% since 2011, according to the National Apartment Association’s Income and Expense Survey. With each move out estimated to cost from $1,500 to $5,000 depending on rental rates and market conditions, it’s clear that reducing extremely costly resident turnover can dramatically improve a portfolio’s bottom line.
Intouch™ surveys focus on the factors that are known to drive retention. When you uncover and act upon the issues impacting the resident experience, you drive satisfaction, retention, community reputation, and your portfolio’s NOI.
Modern, Streamlined, Year-Round Resident and Customer Surveys
Customer satisfaction data has a shelf life. That’s why once-a-year resident surveys are insufficient. If you want to accurately monitor how satisfied your residents are with their living experience, you need frequent touch-points. And you need to hear from every customer—not just a random sampling.
Introducing Intouch by Swift Bunny™, a brand new resident and prospective resident feedback solution. With better data, you can better manage your customer experience. Get the feedback you need to improve leasing and renewal likelihood, enhance your community’s reputation, and reduce costly turnover.
Modern, Streamlined, Year-Round Resident and Customer Surveys
Customer satisfaction data has a shelf life. That’s why once-a-year resident surveys are insufficient. If you want to accurately monitor how satisfied your residents are with their living experience, you need frequent touch-points. And you need to hear from every customer—not just a random sampling.
Introducing Intouch by Swift Bunny™, a brand new resident and prospective resident feedback solution. With better data, you can better manage your customer experience. Get the feedback you need to improve leasing and renewal likelihood, enhance your community’s reputation, and reduce costly turnover.
Monitor Employee and Customer Sentiments Side-by-Side
Your residents deserve extraordinary service. Creating a highly satisfying living experience isn’t really about the community location, features, or amenities. It’s about your people.
Resident satisfaction and employee satisfaction go hand-in-hand. To deliver on your service commitments to your customers, you need a skilled, motivated, and enthusiastic workforce. Pair Intouch™ resident feedback solution with Ingage™ employee feedback system to track employee and customer satisfaction side-by-side. Because when your employees are satisfied and high-performing, they deliver for your residents.
Improve Likelihood to Renew
Intouch’s proprietary survey algorithm factors in survey topics’ scores, level of importance, and the correlation with the likelihood to renew. Easily identify at-risk residents based on their likelihood to renew score—so you can take action to save them.
Ongoing Consultative Support
Swift Bunny is more than a survey provider. We’re multifamily experts with decades of experience in property management, training, technology, and survey systems. We partner with you to identify the issues that are impacting your portfolio’s performance, guide your decision-making, and steer you to success.
Ongoing Consultative Support
Swift Bunny is more than a survey provider. We’re multifamily experts with decades of experience in property management, training, technology, and survey systems. We partner with you to identify the issues that are impacting your portfolio’s performance, guide your decision-making, and steer you to success.
